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Tmsa Training And Master Service Agreement Description. Ici Will Provide Technical Consulting Services For The Implementation, Training, Use, Optimization, Repair And Replacement Of The Thermal Cameras For All Your Locations Within North America. The Specific Services Apply To New Deployments And Retroactively To Existing Sites And Include, But Are Not Limited To: 1. Remote Technical Support For The Installation With Provided Documentation, 2. Remote Site Validation With Provided Documentation, 3. Remote Operator Training With Provided Documentation, 4. Remote Technical Support For All Camera Operations (ie Troubleshooting, Recalibration) With Provided Documentation, 5. 24 Hour Sla For Replacement Parts, 6. Free Upgrades With Ici Software, 7. Ongoing Black Body Calibration, Verification, And Validation
